Poor customer service and numbers never available

Dear ALL i have been busy trying to trace a package for months without no feedback mails send to calls every day to

emails to ********** **********

Calls for different numbers customer service ********** 006/7/8/9/***02 , + 27 11 **********

LB ********** 35SG

My tracking number is LB ********** 35SG

Urgently advise