Poor Customer service

<p>Good day,</p> <p> </p> <p>i have recently purchased an item online from overseas and items always get stuck at customs, no feedback is given so i take the initiative to call them and make follow ups, but the problem is phones dont get answered and i will hold forever listening to their music...</p> <p>a current example, the tracking number RI ********** 37ZA, i have been checking the number on daily basis and it has been lying at customs since the 13th September 2016, today the item is stil at customs, so meaning its been lying there for 15 days and when i call i dont get any answers...</p> <p> </p> <p>Please help!</p> <p> </p> <p>Regards,</p> <p>Moses</p>