Poor customer service

It is absolutely frustrating waiting for parcel notication receipts from the Phoenix Post Office. I have been sent alot of parcels from overseas and have been told by the senders it has been sent to my phoenix post office timeously. There has been absolutely no response from the post office notifying me of receipt of the parcel either by post letter receipt of phone call. Every time i go in i am told there is no parcel also they ask if i have received any notification from the post office and i always state no cause i havent received anything. They normally say maybe the parcel has come and because of no collection for weeks/month it has been sent back to the main hub. Also they cannot track the package with the overseas tracking number and my address. This is absolutely not acceptable and something has to be done about this issue going forward.

I believe that these post offices need to be audited timeously seeing their process and making changes to rectify mistakes like this so we customers can be notified on time everytime. If they have *********** staff they either need to go for counselling/training or be fired to allow for more educated people to come in so they can assist us.