Poor Customer Service

A purchase was made via ebay. Was givenTracking number RS ********** 80NL. Item passed its delivery day 10/10. Followed up with an email to JIMC only to be told that its being assessed by customs. According to sapo the product was received and scanned on the 5/10/2017 and since them no further movement has been made. A follow up email was sent however still no feedback even after explaining that this parcel was needed urgently as its affecting business perfomance.