POOR AND UNSATISFACTORY SERVICE : SA POST OFFICE ; DURBAN NORTH : BROADWAY

The SA Post Office in Broadway , Durban North is incapable of handling a old age pension query . I visited the Post Office on wed 10th June to follow up on a pensions query on behalf of my mum which was initially raised at Mt edgecombe post office . Since this branch was closed down and the Phoenix branch was closed due to covert19, I visited the Durban North branch . The official went on the computer and indicated that the manager will only be in on Monday 15 June 2020 and will issue the new card then . I reported to the post office with my mum on the 15th June 2020. We waited for approx 2 hours before being attended to . After 2 hrs the official indicated athe there not much that can be done as they didn't have any new sassa cards at the post office and referred us to the Durban Branch . Clearly passing the buck as usual . What incompetence . One has to wonder whether this is how the post office operates which makes a mockery of their mission and vision statement . Clearly more oversight is needed at this branch . Having a Manager is not enough. A performance agreement must be signed and they must be held accountable . Now i have to go to the Durban main post office with a 84 year old pensioner amid the corona virus to resolve this matter . Show me competence please . WAKE UP AND SMELL THE COFFEE.