MB
Marius B

1 reviews | Active since May 2014

26 Jan 2022, 11:29

Please answer the phone

If someone could answer the phone and give me a ref number , that would be great. But instead I get the automatic voice prompt stating 'Your call is important to us....but due to high call volumes.....be patient.....all our agents are currently busy'. That will loop and no one picks up. Does the Post Office provide the Service to call a Help Desk? If not then they must change the Voice Prompt and state its no longer in use.

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Replies (4)
MB
Marius B's update10 Feb 2022, 16:53
Reviewer Update
I just cant get through to SA Customs/Postal Service Numbers they provide. Contact any of the numbers provided on their Website and see if someone answers. Good Luck!!! My package was ordered last year 16 December 2021. Last hop in the delivery chain was SA Customs. Can anyone help me with a number where there is actually a human waiting to answer the call?
MB
Marius B's update24 Feb 2022, 18:01
Reviewer Update
Lets give some credit where its due. I got a reply from this email address '***' within a day , "Local is lekker" :). I emailed "***" and got a reply within 3 working days. They apologized for the delays and confirmed that my order was received and being processed. So its now a matter of how streamlined that process is. At this point in time i am relived that there is progress and NO more unknowns.
MB
Marius B's update24 Feb 2022, 18:02
Reviewer Update
cptinternational @ postoffice.co.za and jimccustomerservices @ postoffice.co.za
MB
Marius B's update03 Mar 2022, 13:56
Reviewer Update
My order finally arrived,but I was greeted with a R738 invoice to release it.What a joke!! The order was R1300 already.Total R2000 for a Shirt.Welcome to SA.