Pleading For Updates On Our Parcels

Let me start by saying that I KNOW covid has caused a huge problem for all business.

I have a package that has been held by customs since June. Ive called and emailed literally EVERY number or email that i could find relating to the post office. No one answers the phone or responds to emails...most of us dont mind waiting for our packages we understand that our country has been turned upside down by covid but could the post office at least reply to emails or answer their help line??? We only want to know that our parcels are safe and not damaged and maybe just get an estimation of how long before we get it. Eg (4 months etc) or could they at least post an update message following their last BC saying the mail process is optimal under level 3. Just SOME sort of response or update would mean the world to so many south africans. We sympathise with all the retail workers during this time. We know things are tough but please just update us thats all we really want