PHATHETIC POOR HANDLING OF MY INCIDENT REPORTED

I visited the branch morning of the 28th October 2015 with an issue of being charged twice when I came to purchase stamps on Friday 23/10/2015 morning for.<br> I was made to swipe number of times by the teller informing me that the transaction did not go through the first time.<br> Please find attached the proof of purchase slip from the post office and my bank statement highlighted indicating that the transaction went through twice in my account.<br> <br> I did contact my bank and was informed that it cannot be reversed as it is banked already by the post office, hence am requesting the post office itself to arrange a reversal/refund on the amount charged R 520.00.<br> <br> I have been constantly asking when will I receive my money and still have not received my cash or communication from the person tasked with refunding me. its the 13th November 2015 and still have not received my money...