SG
Sandra G

1 reviews | Active since Jul 2011

30 Jan 2015, 11:27

Pensioners discount for post box rental

After many visits to the post office (Pretoria North and Mayville) to pay my box rental for 2015 and requesting my pensioner's discount I discovered that the IT system has been programmed in arrears instead of up front thus people who turned 60 in 2014 will only received discount from 2016.<br> <br> Amongst other things I was told that the forms had been printed in Aug 2014 thus the problem! Also that \the computer says"that I am not 60 yet and thus not eligible for discount. Also that maybe the problem lies with my attitude as nobody has ever complained about this before!<br> <br> Quite a bit of money being ****** from pensioners who were born in 1954. Unless the problem is sorted out the same will happen next year and the year after."""

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Replies (1)
SA Post Office
SA Post Office's reply11 Feb 2015, 11:10
Official
Hello sandragold,

We hereby acknowledge receipt of your query.

The matter was forwarded to our Box section team and one of our officials will contact you a more substantive response to the issue.

Please accept our sincere regrets for an inconvenience suffered.

Regards
Customer Service