Pay back her money.....

It is with great disappointment that we recieving such a lack luster service from a government entity....I lost my grandmother in 2017 and she had savings in Thier account then we went to follow up on how can we access those funds which are not that much ..we were told the process of which we followed that was in October 2018 and we were informed that the whole process takes approximately 3 months to be done ...we waited patiently up to this point iam writing this ...my mother went there to follow up and she waited 2 full hours for the call center to assist...of which she was on her lunch break hour... .the manner in which they r doing one would swear we are waiting for. Hefty payout.....pls Post Office ...do something about ur Services....it's March now we still waiting u to grace us with ur presence...