PATHETIC SERVICE-Waiting weeks for package

PLEASE explain to me. Shipping from China to SA takes a few days. Getting the package ones it's in SA takes a MONTH?<br> My package has been at the JHB INT MAIL CENTRE (HUB) since 2015/02/13.<br> <br> Can I come and fetch it there, because it will take another month to get to the local post office ?<br> WHEN WILL I GET MY PACKAGE !! <br> <br> WHEN CALLING CUSTOMER SERVICE NO ONE ANSWERS. <br> <br> Tracking number RU***GB / RI***ZA <br>