EK
Elizabeth K

1 reviews | Active since Feb 2015

20 Feb 2015, 08:04

Pathetic service at Witbank Central Post Office

On 12 Feb 2015 I got a FINAL notification delivered to my street address saying that there was a parcel for me at the Witbank Central Post Office. On 13 Feb 2015 I went to collect the parcel. On arrival, I was told that the parcel had been sent back to the sender because I have waited to long to collect.<br> <br> The lady at Witbank Central Post Office was very rude. She kept interrupting and wouldn't listen to me when I told her that I hadn't received ANY notifications PRIOR to the FINAL one on 12 Feb 2015. She kept saying that I had waited to long before I came to collect and they couldn't be held responsible for sending the parcel back to the sender.<br> <br> I feel that it is unfair that I have to bear the loss of that parcel because of the Post Office's negligence, because:<br> <br> 1. They were supposed to send the parcel to the post office nearest to my residential address, that is Tasbet Park Post Office, (which they didn't)

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Replies (1)
SA Post Office
SA Post Office's reply23 Feb 2015, 16:32
Official
Hello ElizabethK,


Thank you for your comment.

Our track and trace team us looking into this matter and we'll be in contact with you in due course.

We sincerely apologise for the level of service experienced at the said branch and we'll ensure that the behaviour of the teller in question is corrected.

Warm regards,
Customer Service