Pathetic Service

<p>I send a parcel on the 29 July 2016 from the post office in Lenasia South. It's almost two weeks and the parcel still has not arrived at the desired destination. I've contacted the national contact centre, but it appears that there are in fact no agents emplyed at this cntact centre as i've held on for approximately 30,40 to 45 minutes on three occasions without the calls being acknowledged. I forwaded the following email in hop eto get feedback.</p> <p>Sent: Monday, August 08, 2016 4:03 PM<br /> To: ********** /> Cc: ********** /> Subject: Trackmyparcel<br /> Importance: High</p> <p> Good day.</p> <p> How many agents do u people have in your contact center …….only 1, or does factors such as service levels not exist. I’ve been holding on for an available agent for approximately 45 minutes. So is this how u make money…keep the client on hold for ever, with the prospect that there are live human beings employed at your company or does your contact center even exist.</p> <p> I need to track my parcel, that should have arrived at its destination by now: Tracking nr (PE ********** 81ZA)</p> <p> I hope to get feedback soonest.</p> <p> </p> <p>Your tracking functionality appears not to be functioning as i've attemted to track my parcel on 4 occasions and the following error is displayed.<br /> <br /> Error: 5 ~OE~ORA-12170: TNS:Connect timeout occurred ý Index was outside the bounds of the array.</p> <p> </p> <p>I want to know where my parcel is and when it will arrive at the desired destination soonest.</p> <p> </p> <p>I'VE ESCALATED THIS ON MONDAY AND I STILL HAVE NOT RECEIVED ANY FEEDBACK. i'VE CONTACTED CUSTOMER SERVICE AND THE RESPONSE IS TH SAME...NO ONE IS ASNWERING THE PHONE... I NEED FEEDBACK ON WHERE THE HELL MY PARCEL IS!!!!</p>