Pathetic service

I'm trying to get hold of someone to assist, been numerous times at the Parow Centre branch (where they don't answer the phone) where I've send off my package more than three months again, but nobody could assist me. I've handed the parcel in the morning of 08 June 2020. I need my parcel delivered or returned urgently that was send from Parow Centre to St Francis Bay. The tracking status for the past three months remains the same. (in transit) as per online self service. Tracking number is TC***ZA. The branch systems are always offline or under maintenance. This is pathetic and unacceptable.