Pathetic Customer Service by SA Post Office

The service level at SA Post Office is pathetic, to say the least. My urgent parcel was sent from Durban to Johannesburg on the 05th July 2018, and until today I haven’t received it, as it’s now apparently stuck at WITSPOS, since the 21st August 2018. My Parcel number is RC ********** 10ZA. Its now been almost 2 months waiting for a priority delivery, and that’s unacceptable. This goes to show that the sapo has perhaps reached an untenable state, and can no longer be re**** upon as a reliable way of sending important items. I can’t help but feel pity for beneficiaries of government social grants who will be faced with such frustrations, resulting from incompetency and poor customer service, on monthly basis. It’s a sad state of affairs indeed.