PATHETIC CUSTOMER SERVICE

Sent a parcel off on the 13th of January 2015 to Pakistan. According to the people at the post office and to EMS's website, the package should take more or less 5 working days for delivery to the customer's door. It is the 2nd of February 2015 today and still the customer has not yet received delivery of his parcel. According to Pakistan's postal service, the package is still in South Africa! When trying to phone the pathetic excuse of a customer care line (which is non-existent) I hold for ages. It has been more or less 45 minutes now. Still no answer. \All our agents are on lunch / are still striking"- should be the answer provided by the recorded voice. What are we to do? Emails sent are also ignored completely. There are no answers or solutions provided anywhere. Tired of waiting."""