Pathethic Service by the Post Office in Southway Mall, Rossburgh

My spouse and I went to the Southway Mall Post Office this afternoon to pay our car licence. At 4.15pm, a staff within the Post office came out, took in the chairs that were outside the Post Office and locked the door. We, together with others in front of us were informed that the Post Office was closed.

We tried speaking to the staff member to allow us in to attend to our car licences (there were about 5 of us left in the que), but they shut the door and starting closing up inside.

I phoned all these numbers for more than half an hour without a response from any number:

Branch Manager - *** Area Manager - *** Customer services - *** The Post office closing times during weekdays are at 17h00 pm but the Post Office closed at 16h15 pm. Can this be explained?

Further, others in the front had been allowed in until after 16h00 pm yet the staff member advised that car licence paying times are only until 16h00 pm.

The Post office doors were closed on paying customers waiting outside.

I would like a full explanation on this. The service is of utmost disappointment. When we asked the staff member to assist us, his words were "come and wait from 05h00 am so that you will be first in line". Is this what customer service is? Is this how customers should be treated?

Post office staff are fortunate to have jobs when so many people have lost their jobs, their homes, their lives, and in the light of all of this happening, we must endure this nonsense. Post office staff have jobs because of us, the PUBLIC, the CUSTOMERS.

For those still fortunate enough to still have a job at reduced pay, can we afford to be sitting in the line outside the Post Office everyday until we reach the front and are serviced?? Which employer will be so understanding and still retain us under such circumstances?

Surely, there should be compassion, understanding, most of all, where is the customer service?

Kindly have the Branch Manager, Area Manager respond to my query.