Parcels not received from JIMC A

Hi could you please help me with my parcel which I have waited since March 2020. And I also cannot see the records any more as the SA Post office page for the international parcels tracking is no longer available. Below is the tracking details:

Item summary Tracking number Origin Destination Status RM***DE GERMANY GERMANY On route

Activity summary Local date/time Activity Location Remarks 3/4/2020 11:32 AM Departure from outward office of exchange FRANKFURT/M 3/11/2020 8:06 AM Arrival at transit office of exchange JIMC A 3/13/2020 11:40 AM Held by customs JIMC A 3/13/2020 11:40 AM Item presented to import Customs JIMC A 3/17/2020 3:23 PM Item returned from Customs (import) JIMC A 3/19/2020 3:36 PM Departure from inward office of exchange JIMC A

Thank you. Esau Moropoli