Parcels at JIMC not moving!

I have tracked the following parcels at JIMC:<br> <br> RI***ZA - Arrived 20/02/2015<br> RI***ZA - Arrived 28/02/2015 - Held at Customs 03/03/2015<br> RI***ZA - Arrived 24/02/2015 - Held at Customs 26/02/2015<br> RI***ZA - Arrived 28/02/2015<br> <br> The email address to contact JIMC: [Email Removed] - No one is replying to my emails.<br> Telephone numbers called: 011 961 600 *** - No one answers, automated answer and eventually line goes dead.<br> <br> No one has contacted us requesting invoices or proof of payment for these parcels.<br> Please advise if I can collect my parcels myself at JIMC?<br> If not when will my parcels be sent to me?<br> <br> This is ridiculous, the first parcel arrived on 20th February and hasn't moved, not even to customs. <br> It's been almost three weeks!