Parcell stuck in JHB Int. Mail Centre 2 weeks

Hi <br> <br> I have been provided with a tracking for an international parcel, however the SA Post Office provided tracking number has been stuck at the JHB INT MAIL CENTRE (HUB) for the last two weeks.<br> <br> I have visited my nearest post office and they tell me that it has not arrived and no alternative provided to follow up on progress.<br> <br> This is so frustrating and no one is taking responsibility on where the problem is.<br> <br> Thanks