Parcel went up and down until eventually damaged

Good day.<br> <br> This is my third complaint, I see the last one was ignored. After taking time off, and driving up and down from pillar to post to get my parcel, I was finally able to locate it at JHB international mail centre. As they brought it out, they dropped it. This parcel has fragile stickers everywhere. So the box is dented, I open it, its a porcelain/clay doll, covered with a lot of bubble wrap and brown paper, and news paper. Still however this insured item from USPS in Norway is broken, the entire top of the dolls head is cracked in completely. Cracks on face, a custom item, one of a kind destroyed due to being sent everywhere except the correct post office. (It would take a lot for a doll packaged this well to break) Too much handelling is bound to damage anything fragile. Now my question is, do I take off from work yet again to fill in forms, and wait forever without assistance? And send in complaint after complaint, without anybody really caring at all? This is truly pathetic, when I told the sender in Norway how damaged the doll is, she was in utter shock. Is there any level of customer service? At all?