1 reviews | Active since Jul 2011
Parcel undelivered since July 2014 !
An international parcel ordered in May arrived in SA in July 2014. <br> The customs charges were ridiculous and so it was sent back to be reevaluated. <br> We were told it would take 4 weeks. That was fine.<br> <br> Delays due to the strike meant a further delay. But it's been 8 MONTHS now.<br> <br> We've been going regularly to the post office to see if it's arrived only to deal with absolute idiots posted at the counter who can tell us nothing - not even where the tracked parcel is!<br> <br> Systems are perpetually down, the call centre drops the line or puts on on hold for hours and customer services' 24 hour response takes 144 in reality. <br> <br> Don't claim 24 hour resolutions when it's been falsely advertised.<br> Don't claim that you deliver whatever it takes because it's more than clear that you can't and you don't. <br> <br> We just want to collect our parcel once and for all.<br> Tracking number: ii***za<br> <br> We've been patient enough so far.
Your comment is noted and we are really sorry for the delayed delivery of your mailed item and for all the inconvenience suffered . Customs is experiencing delays with regards to the processing of international incoming registered articles and this has resulted to most items being held at the section much longer than they should be.
We can however assure you that your mailed item will be delivered however the delivery process will take longer than usual. We have also escalated your comments to the International Mail Centre Management team so that they may expedite the assessment process.
Once again, our apology for an inconvenience caused.
Regards,
Customer Service
Your comment is noted and we are really sorry for the delayed delivery of your mailed item and for all the inconvenience suffered . Customs is experiencing delays with regards to the processing of international incoming registered articles and this has resulted to most items being held at the section much longer than they should be.
We can however assure you that your mailed item will be delivered however the delivery process will take longer than usual. We have also escalated your comments to the International Mail Centre Management team so that they may expedite the assessment process.
Once again, our apology for an inconvenience caused.
Regards,
Customer Service