1 reviews | Active since Sept 2014
PARCEL theft by the South African post office
Re - missing items from foreign parcel tracking number ii***za, foreign reference lm***us<br> Tuesday 27th January - I was called by Colleen at Bryanston Post Office (from ***) stating that my parcel has arrived with a re-sealed brown official post office tape over the opening and could I come in to sign for it. I then arrived at the post office, and opened it in Colleen's presence to find that I have been charged the full R1474.70 customs clearance fees on a parcel that is now missing two or three very expensive items after being opened by customs. I then photographed & left the parcel with Colleen with the few items that were still in there. Colleen assured me that she would lock these items away for me safely. I was then referred to a Graeme Bold (whose supervisor is MAPAZEKA)/EMS to try to sort out how the items went missing and to try to ask them to remove the exorbitant customs fees on a now almost empty parcel so that I can have what is left of it at least? I called 11 times & in desperation emailed the following with no [Email Removed] & [Email Removed]<br> No response two days later.
Thank you kindly for taking time to write leave this comment for us.
The empty tampered item should be left at the post and the branch manager should give you a form to fill. The form should be forwarded to their Regional Customer Services for follow up. The branch manager should update you in a weeks time when she/ he gets feedback at Regional office. Re
We will also furnish your query to our International Mail Centre for comment and will revert with necessary feedback.
Warm regards,
Customer Service
Thank you kindly for taking time to write leave this comment for us.
The empty tampered item should be left at the post and the branch manager should give you a form to fill. The form should be forwarded to their Regional Customer Services for follow up. The branch manager should update you in a weeks time when she/ he gets feedback at Regional office. Re
We will also furnish your query to our International Mail Centre for comment and will revert with necessary feedback.
Warm regards,
Customer Service
