Parcel stucked

My parcel has been stuck at Cape Mail Hub Hi Cape Mail Hub

My parcel has been stuck at Cape Mail Hub since 05/12/2018 to date. My Tracking No:CV ********** 04ZA

Tried the toll free number several times no one is picking up. I also emailed and have not received any respond.

Please can you let me know why the parcel is stuck at the hub for so many days and not delivered