Parcel stuck or lost, no service

Hi,<br> I bought a parcel from China that left China on 13th August 2015. According to the seller it reached Johannesburg International airport on the 21st of August at 05h34. The seller provided cargo flight number, terminal number etc. Yet it has not been scanned at South African customs yet. When I tried to phone customs at ***, it just rings for 20 minutes, then disconnect. Also the automated voice service says that I can check my parcel at [URL Removed] but this website does not exist. So our parcels can just get lost or st@len and there is nothing we can do about this. Also, JIMC do not answer emails, phone calls etc. There is just NO SERVICE.<br> International tracking number is RM***CN<br> If you somehow do get email, they simply say the parcel is not in the country yet. This probably be the same response for this complaint. Even though I can provide them with arrival details of parcel in South Africa. <br>