Parcel stuck or gone astray?

<br> I have tried several times to get hold of someone (anyone) at Durmail with no success since nobody answers the phone. I have been awaiting a parcel for a MONTH today, which has not arrived. RR***TH<br> <br> It was posted on the 13th of October, today is the 13th of November.<br> <br> 10/15/2015 9:15 AM Posting/Collection <br> 10/16/2015 11:33 AM Departure from outward office of exchange <br> 10/24/2015 9:38 PM Arrival at inward office of exchange <br> 10/26/2015 8:31 AM Departure from inward office of exchange <br> <br> Nobody to get hold of, no-one to speak to. What on earth is going on, can someone please contact me.