Parcel stuck in customs. No communication

<p>I have a parcel stuck at the Johannesburg International Mail Centre.</p> <p>The International tracking number is C****125196RU and the local number is II ********** 39ZA.</p> <p>The parcel went to customs on 27/01/2017.</p> <p>Ever since, I have been trying to find out if there is any more documentation needed for customs clearance.</p> <p>I have tried phoning without success every day. The phone never gets answered.</p> <p>I have sent emails to the JIMC customer service as well as the post office customer service.</p> <p>No emails have been answered.</p> <p>I think it is terrible to have a "customer service" department that just ignores all emails and calls.</p>