PARCEL STUCK IN CUSTOMERS TO SCAN A MONTH AND HALF

To who it may concern..i have been sent 2 parcels to from 2 different places since may up until now i have been told my parcels not showing on the system or system is offline or tracking number not showing or stil waiting from johanesburg to capture the parcel and now been told to jist wait until its send to the local post office ,i mean seriously guys is this type of work we do??how long must i stil wait for parcel to arrive to me??please contact me THROUGH my email on ***

And please teach your staff training because they dont knos how to deal with clients.... Hope this will sort out my problm