Parcel stuck in CapeMail International Hub

Tracking Numbers: RF ********** 19CN , RF ********** 41CN Parcels have been stuck at CAPEMAIL INTERNATIONAL (HUB) for over 2 weeks now. No update since.called a countless times with empty promises and most of the times you're on the phone for minutes on end with no customer service.

Why are there no updates on this, and why are they stuck there for so long?