Parcel stuck in CapeMail International Hub

Tracking Number: RF***SG<br> Parcel has been stuck in CAPEMAIL INTERNATIONAL (HUB) since and was last scanned on: 2015-11-11 at 12:07<br> No update since. Went to Great Brak Post 3 times to inquire with no feedback.<br> Called *** and nobody answered.<br> <br> Why are there no updates on this, and why is it stuck there for so long? It was supposed to be delivered weeks ago.