Parcel stuck in CapeMail Hub

Tracking Number: RJ ********** 68GB Parcel has been stuck at CAPEMAIL (HUB) since 22 September 2017. As per Tracking Parcel results. Called ********** 502 and nobody answered. Emailed Online invoice to ********** Why are there no updates on this, and why is it stuck there for so long? Any update will be appreciated. Joey Rademeyer