PARCEL STUCK AT WITSPOS (HUB) FOR OVER 3 WEEKS!!!!

I have been waiting for my parcel from King Williams Town, which parcel was sent on 19 October 2015. Parcel tracking number: PE***ZA. I have called the customer contact centre without any success to speak to a consultant, I have even emailed the customer services centre. This is totally unacceptable as it is now approaching 4th week with the package just sitting at the hub. I initially requested the sender to mail parcels using Postnet because I suspected I would find myself in this situation due to the unreliability of SAPO. But I regret deciding to use the state entity as I am not sitting and waiting for the package with no idea of when it will be finally delivered to me via post office in my area.