Parcel stuck at Witspos Hub

<p>Parcel with tracking number PE 853 929 165 ZA has been stuck at Witspos Hub since the 15th of August (7 days now) and the destination is Kloofendal. Have tried phoning Witspos as well as Post Offices around Kloofendal but with NO ANSWER from any of them. Customer services told me parcel is stuck and it can be that it was sent of without being scanned and that he can't help and I should tell customer to go ans ask around the post offices close to her for the parcel. Unacceptable. I am usually quite pleased with their service but am now reconsidering ever using them again.</p>