Parcel stuck at JIMC

I had a parcel sent from the USA and it arrived in SA on 22 November, according to US Postal Services tracking, it was custom cleared on 4 December and \Processed through sort facility"on 4 December. I have been calling their \""Customer call center at 011 961 6000 and only get the auto reply about the \""high call number\"" and then my call is cut off!!! Do they need some extra time to see what they need to take out of my parcel for themselves or why does it take so long. <br> My tracking number is CW***US - and no I don't have a SA tracing number. Why does the tax payer keep on paying for this *********** service or actually it is a complete lack of service. How am I suppose to get my parcel. You cannot complain to anybody"