Parcel stuck at JHBNET Hub

My parcel TC***ZA is still stuck from the 30th Janury 2015 at JHBNET Hub. How long do you at the Post Office think i'ts fair for me to wait to receive my parcel. There is no real effort in helping me to receive my parcel. I called your customer care but was put on hold for a long time, and its my airtime that I'm using. Even emailed but no response to date. I'm on the brink complaining to ICASA. Plenty of sertvices are not being adhered to by the SA Post Office in regard to services rendered and delivery of local parcels and customer service.<br> <br> I don't want to go that route but if it means that I will receive my parcel in a speedy and a professional manner i will because I as paying customer have rights.<br> Your speedy delivery would be appreciated and not the empty responses with numbers and emails aren't helping at all.<br> <br> A very unhappy sapo customer.<br> <br>