Parcel stuck at ‘JHB MAIL CENTRE (HUB)/JIMC'

I have a parcel that has been stuck at ‘JHB MAIL CENTRE (HUB)/JIMC’ since 2019-07-22. I have sent enquiries to '***' as well as '***’ and I eventually received a very delayed response from *** to only tell me that the the parcel was last scanned at JIMC on 22/07/2019, which I told them in my e-mail.

I cannot understand how it can take so long to process anything and how generic meaningless e-mails can be seen as helpful.

Horrible service. I do not know what to do to actually get my package delivered.