Parcel stuck at customs

I ordered a Fragile Parcel from China. It's been stuck at Customs from the 24 March 2015. I paid so much money for the delivery. Although the Supplier in China used EMS as default, I know better now.<br> <br> I really just want my Parcel and I want it in the original state that I bought it in.<br> <br> Please help. There are no numbers that I can call as no one answers. In future, going forward, It seems that the only way to avoid disappointment will be to remove all business from SAPO. As far as possible use external companies and even arrange that customs will be settled from the supplier side. <br> <br> How will SAPO compensate me for my time wasted on the phone and for the personal grief I feel for not receiving my product on time. I want R100 million for my grief.<br> <br> If SAPO is reading this, please don't send me some default message saying how my problem is currently being looked at, instead just send me my Parcel. PLEASE!!!<br> <br>