Parcel still stuck at customs

I have TWO parcels that have been stuck in customs since the 17th FEBRUARY 2015. i have been calling your so called customer lines, 011 961 *** etc..... No one ANSWERS the phones, i then Forwarded my Suppliers Invoices to [URL Removed] (which no one reads the mail) or replies to the mail. why call it customer SERVICES where there is nothing. For a change i want YOU to call me back and waste some of your money, Someone who will get my parcels out Straight away, This is really getting Pathetic now. . I NEED MY PARCELS ASAP, i am losing customers because of the STUPID Postal S.H.I.T (Oh yes you guys don't care AT ALL) If My parcel gets held any longer, I WILL TAKE ACTION against you. From the 17th Feb 2015, its it now 2nd March 2015.