Parcel stil at JHB INT Mail Centre (HUB)

Parcel stil at JHB INT Mail Centre (HUB)

I have a parcel that has been in country since 15 August 2017, more than 20 days later it is still at the \HUB"even though it has already been to customs. Surely it can't take that long to process something.

On the 26th August 2017 I drove out to the JIMC which is open between 08H00 and 12H00, the security refused to let me. I called on numerous occasions only to get a message that we are experiencing high call volumes please log on to our website https://www.emssouthafrica.co.za, which is not accessible down.

I called in a week later and when I finally got through the customer service agent asked me, What parcel it is, wheres the invoice etc. I refused to advise and she told me she cant assist me. If something is confidential why would they want to know.

The Service at the HUB is pathetic.