Parcel stayed at the sending branch for 10 days

My friend sent me a parcel from moderfontein in JNB to Cape Town on 22 Dec, 2015 and been advised it can take 8-10 days to receive due to all those public holidays, we accepted that and waited. On the 4 Jan, 2016, tried to call Bellville branch to follow up, nobody answered. Tried welgmoed branch, advised no record. Then I went to Bellville branch to check, no record either. They tried cape Mail, couldn't find this parcel. I had to ask my friend- the sender, went to moderfontein branch, and the staff couldn't give a satisfaction explaination,just as my friend turned around and ready to leave, saw the parcel was still on the floor!!! Funny enough, the staff was quite calm when he got confronted and said even if this parcel been sent on 22 dec, it would still stuck at Germiston hub. That means it made no difference to send the parcel away or not!!! I couldn't believe the staff didn't feel any sorry about this mistake and tried to excuse himself in a such unreasonable way!!! So unprofessional!!! BTW, my parcel number is PE***ZA, you are most welcome to track it!!!