Parcel status has been JHB INT MAIL CENTRE (HUB), Incomming International since 19/11/2016

<p>My parcel status has been JHB INT MAIL CENTRE (HUB), Incomming International for over a week now and every time I call to enquire they tell me they are not sure how long it will take to be delivered. This is frustrating, please assist</p>