Parcel sent 26/10/2015 not got yet

TC***ZA PARCEL SENT FROM JEFFERYS' BAY ON MONDAY 26/10/2015 BY NIGHT MAIL TO BE IN HOWICK BY TUESDAY 27/10/2015 AND PAID FOR HAS NOT BEEN GOTTEN YET.<br> CUSTOMER SER WAS EMAILED ON TUESDAY 27/10/2015 AND I GOT NO RESPONSE AS TO WHERE MY PARCEL IS?<br> <br> I SHOULD GET THIS PARCEL HAND DROPPED OFF TO MY HOUSE WITH A FULL REFUND AS I LOST A CLIENT DUE TO NO PARCEL, SO THIS HAS COST ME MORE THEN THE POSTAGE!