Parcel RP***NL / II***ZA stuck at Cape Mail Hub since 13 April 2016

<p>I am waiting on a very important book from overseas and it was supposed to have been delivered on 19 April, according to the supplier's delivery estimates. However, this parcel was delivered to the Cape Mail Hub on 13 April and that's where it's been ever since. Today is 25 April!!!</p> <p> </p> <p>I contacted the Hub last week and spoke to a lady on ********** . After holding for a very long time, she came back and said that my parcel was inside a very full container that is still being unpacked, but that she would find the parcel and phone me back. I am still waiting for this to happen.....</p> <p> </p> <p>I tried several times to phone the Cape Mail Hub on 24 April, but there was no answer. I tried a different number today and got hold of a lady who again said that the parcel was still in the container and had not moved. So much for her colleague's promise of finding my parcel....</p> <p> </p> <p>She then attempted to put me through to Customs, who are apparently the only people who can explain why the parcel hasn't moved in nearly TWO WEEKS, but their number just rang and rang and rang for THIRTY MINUTES until I eventually hung up.</p> <p> </p> <p>I need to know why this parcel is not being handled and what the holdup is, but short of physically driving there and sitting there until they find my parcel, I am at a loss of what to do!!! Who does one report the Post Office to?</p>