LE
Lucinda E
1 reviews | Active since Dec 2014
11 Mar 2015, 13:09
PARCEL RI***za
Good day<br> <br> This parcel is stuck since 28 Feb 2015 at EMS Johannesburg.<br> <br> When can I expect it or can I go and collect it there?<br> <br> Parcel RI***za<br> <br> Regards<br> Lucinda
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SA Post Office's replyOfficial
19 Mar 2015, 09:24Hello lucinda.eng,
Your item was received in the country on 28/02/2015 and wasforwarded to customs on 11/03/2015. We do try to deliver all goods within time scales set as according the UPU, however sometimes, orders can be delayed due to circumstances out of our control such in your case , being held a customs.
We are truly sorry for the delay and please allow a little more time for it to be assessed and cleared. Once this process is complete it will then be released and passed on to your local branch.
Regards,
Customer Service
Your item was received in the country on 28/02/2015 and wasforwarded to customs on 11/03/2015. We do try to deliver all goods within time scales set as according the UPU, however sometimes, orders can be delayed due to circumstances out of our control such in your case , being held a customs.
We are truly sorry for the delay and please allow a little more time for it to be assessed and cleared. Once this process is complete it will then be released and passed on to your local branch.
Regards,
Customer Service
Best regards,
SA Post Office's reply19 Mar 2015, 09:24
Official
Hello lucinda.eng,
Your item was received in the country on 28/02/2015 and wasforwarded to customs on 11/03/2015. We do try to deliver all goods within time scales set as according the UPU, however sometimes, orders can be delayed due to circumstances out of our control such in your case , being held a customs.
We are truly sorry for the delay and please allow a little more time for it to be assessed and cleared. Once this process is complete it will then be released and passed on to your local branch.
Regards,
Customer Service
Your item was received in the country on 28/02/2015 and wasforwarded to customs on 11/03/2015. We do try to deliver all goods within time scales set as according the UPU, however sometimes, orders can be delayed due to circumstances out of our control such in your case , being held a customs.
We are truly sorry for the delay and please allow a little more time for it to be assessed and cleared. Once this process is complete it will then be released and passed on to your local branch.
Regards,
Customer Service
Best regards,