Parcel not scanned

I had a parcel shipped from China with tracking number RO***CN, I have been tracking on a global tracking tool since it left china on the 26th June to date it has not been scanned and there's just no movement. I called the post office customer service number and a consultant told me it can take up to 3 months..how ridiculous is this. I also sent an email to customer service with my tracking number which they promise to respond to within 48hrs but a week later still no response. Our SA post office is failing us.