Parcel not delivered or missing

I am expecting a package with tracking number RI***ZA <br> <br> This is now my 3rd hellopeter report on the item and I keep on getting the same feedback without my package actually moving out from the JHB mail centre. It still shows a status of in transit at JHB mail centre since 22/04/2015 which is almost 3 weeks . I am extremely disappointed with the service and I have been really patient over the last couple of months, since the package arrived in the country on 28/02/2015 but I urgently require the package and need somebody to PLEASE assist me !!!<br> <br> I need to find out the following. <br> <br> 1. How do I go about physically locating this package<br> 2. Has my package been lost<br> 3. If not when will it be sent out to my post office as it is stationary at JHB mail centre for 3 weeks now<br> 4. If there is a problem with the shipping to my local post office can I drive to the mail centre and collect it myself : Please provide address<br> 5. Why do nobody respond to the queries I lodge via email on the JIMC customer service email address<br> <br> Regards,<br> Riaan