Parcel not delivered

I ordered a item via eBay from the UK. This parcel was send from England on 26 September 2017 and arrived in South Africa on 15 October 2017. The Landmark Global Tracking indicates that the parcel cleared customs (16 October) and arrived at the distribution office. Tue 17th Oct 05:33 Arrival distribution office South Africa Tue 17th Oct 04:54 Departure to distribution network South Africa Mon 16th Oct 07:33 Items handeld by Customs South Africa Sun 15th Oct 01:59 Arrival from abroad South Africa

The Post Office tracking gives the following information: 10/15/2017 9:00 AM Item presented to import Customs JIMC E 10/16/2017 2:33 PM Held by customs JIMC E 10/16/2017 2:33 PM Item returned from Customs (import) JIMC E 10/17/2017 11:54 AM Departure from inward office of exchange JIMC E 10/17/2017 12:33 PM Arrival at delivery office JIMC E

I have visited the Doringkloof Post Office at 3 occasions and they do not have the parcel or have any idea where my parcel is.

I have phoned (holding on for an hour!!) the Customer Care line (12 days back) and was told that there is a backlog at the JHB hub. They had no idea of where my parcel was. My previous two e-mails send to customer services did not even prompt any reaction from them.

Phoning customer care again and after 3 attempts were informed that I should send a invoice to ********** This was done immediately and as expected no reply/reaction. I also **** use of the complaints e mail address but as expected, no response.

This type of service would constitute your clients not to use your services any more but rather that of the privatized service providers.