Parcel not being delivered, No feedback given

I have been waiting for a parcel from overseas. It has been sitting at the JHB INT Mail Centre (HUB) since the 5th of December. When will I receive it? This is unacceptable PARCEL TRACKING RESULTS

Item Number: RB380********** was last scanned on: 2017-12-05 at 01:50 Location last scanned: JHB INT MAIL CENTRE (HUB) Currently has status of: Incomming International TRACKING LINE TYPE DATE TIME BRANCH COMMENTS 1 Incomming International 2017-12-05 01:50 JHB INT MAIL CENTRE (HUB)