NW
Na W
1 reviews | Active since Jun 2015
17 Jun 2015, 14:16
PARCEL MISSING. NO ONE ANSWER MY PHONE OR EMAILL
I have wrote a report regarding my missing parcel on Hello peter on 9th June 2015. the only response i have received was telling me to send email to post office customer service or JIMC customer service. i then forwarded all emails between me and post office and JIMC to both post office customer service and JIMC, haven't heard a word from them yet. <br> The parcel was sent by Rivonia post office to HUB for an reassessment on 10th April, after more than 2 months waiting, no one can tell me where it is. now the customer service does not even bother to answer my email anymore. Tracking number of my parcel: II***ZA
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SA Post Office's replyOfficial
17 Jun 2015, 14:23Hello Claire wang,
Thank you for your comment.
Kindly note that your query is currently receiving attention at our Customer Care Division and please be rest assured that our officials at the section will address the matter and you will be informed of the outcome in due course.
We trust that you would exercise the necessary patience until we can resolve this issue so to meet your expectations.
On behalf of the company, please accept our earnest apology for the service level experienced and an inconvenience suffered as a result.
Best regards,
Customer Service
Thank you for your comment.
Kindly note that your query is currently receiving attention at our Customer Care Division and please be rest assured that our officials at the section will address the matter and you will be informed of the outcome in due course.
We trust that you would exercise the necessary patience until we can resolve this issue so to meet your expectations.
On behalf of the company, please accept our earnest apology for the service level experienced and an inconvenience suffered as a result.
Best regards,
Customer Service
SA Post Office's reply17 Jun 2015, 14:23
Official
Hello Claire wang,
Thank you for your comment.
Kindly note that your query is currently receiving attention at our Customer Care Division and please be rest assured that our officials at the section will address the matter and you will be informed of the outcome in due course.
We trust that you would exercise the necessary patience until we can resolve this issue so to meet your expectations.
On behalf of the company, please accept our earnest apology for the service level experienced and an inconvenience suffered as a result.
Best regards,
Customer Service
Thank you for your comment.
Kindly note that your query is currently receiving attention at our Customer Care Division and please be rest assured that our officials at the section will address the matter and you will be informed of the outcome in due course.
We trust that you would exercise the necessary patience until we can resolve this issue so to meet your expectations.
On behalf of the company, please accept our earnest apology for the service level experienced and an inconvenience suffered as a result.
Best regards,
Customer Service