JT
Jason T
1 reviews | Active since Mar 2015
09 Mar 2015, 09:45
Parcel Missing
My initial email query was sent via the SA Post Office website on 2/3/2015.<br> On 16/02/2015 I sent a parcel from the Cape Town Main Post Office on route to Lusaka Zambia. The tracking number is..... The parcel has subsequently not yet reached its destination. Zampost has not been able to locate the parcel at their end either and have requested that I send them some details...see quote from Zampost.<br> \It looks like your parcel is still in South Africa-according to some tracking sites. I f you can get hold of the dispatch number
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SA Post Office's replyOfficial
18 Mar 2015, 12:03Hello Jasonthomas,
Thank your for your comment.
Records shows that your item was received at the Exchange Office of Import in Lusaka on 18/03/2015 and you may ask the recipient to trace it further with their local post point.
On behalf of the company we apologise for the poor level of service experienced.
Regards,
Customer Service
Thank your for your comment.
Records shows that your item was received at the Exchange Office of Import in Lusaka on 18/03/2015 and you may ask the recipient to trace it further with their local post point.
On behalf of the company we apologise for the poor level of service experienced.
Regards,
Customer Service
Best regards,
SA Post Office's reply18 Mar 2015, 12:03
Official
Hello Jasonthomas,
Thank your for your comment.
Records shows that your item was received at the Exchange Office of Import in Lusaka on 18/03/2015 and you may ask the recipient to trace it further with their local post point.
On behalf of the company we apologise for the poor level of service experienced.
Regards,
Customer Service
Thank your for your comment.
Records shows that your item was received at the Exchange Office of Import in Lusaka on 18/03/2015 and you may ask the recipient to trace it further with their local post point.
On behalf of the company we apologise for the poor level of service experienced.
Regards,
Customer Service
Best regards,